I’ve never met anyone who enjoys poor customer service. Say you’re out to eat on a business lunch. You pick the best restaurant in town, known for its top-notch menu. The place is beautiful, the hostess is friendly, you get seated and served promptly. And...
Every business owner deserves some time off—a chance to experience a guilt-free vacation or leave of absence. If this is so important, why is it that so many business owners feel guilty taking time away from the office? The struggle is real. Even when we do our best...
Making sales calls is a very real—and sometimes frustrating—part of running a business. But what if I told you that making successful sales calls doesn’t have to be that hard? If you spend hours booking and making sales calls, but they seldom convert into paying...
Winning clients is a process that every entrepreneur and small business owner knows well. It is our lifeblood, the very thing that keeps our businesses not just sustained but growing. What happens, however, when the clients just don’t come? If you’re working overtime...
Time is a fickle friend. We wake up each day with a blank slate and all the time in the world, only to find our day disappear under a pile of busy work and minor tasks. We work so hard, but by the end of the week, we don’t really have anything to show for it. Sound...
If your business is growing, or you’re simply ready to add some outside creative input to your team, then you’re in the right place! Hiring your first contractors can feel risky, but is a great step toward growing your business and expanding your reach. In...
Every entrepreneur deals with comparison. As we strive to grow our businesses, gain new clients, and hone in on our niche, we can easily get swept up in the negative side of comparison: That person makes WAY more than I do. Their marketing is SO much better than mine....
Throughout my coaching and marketing experience, one theme that emerges often among my clients is the struggle to choose a business name. It is not an uncommon obstacle. When it comes to your business, the name is one of the first things customers encounter. Asking...
As a business coach, something I hear from almost every small business owner who calls me is this: “I know what I’m offering is helping people. I feel like what I offer can literally help anyone. I keep hearing I need to have a niche but I don’t want...
Choosing a Career Choosing a career can take a lot of soul-searching, training, and investment of time and resources. Fortunately for some people, doing this prep work leads them to a career they truly enjoy. However, it can be difficult to achieve forward movement in...
WHY aren't my clients returning to work with me again?
I get asked this a lot by prospects and clients.
I can pretty much guarantee that one of two things are happening:
1. you aren't giving them an option to return that will further their growth (hello - it's time to create a new tier to your offerings - woohoo!)
2. your customer service game could use a little work (no judgment... I'm always tweaking mine!)
If this sounds like you give me a 🙊 in the comments.
I really just wanted to use that monkey emoji, hehe.
Customer service is CRUCIAL to your business growth. If you aren't a step ahead of your customers providing what they need, BEFORE they need it, then you may be turning an incredible experience into one that is just so-so.
Check out the latest blog for customer service tips ... Link is in my bio!
Last chance! Are you joining me for the free 2-week challenge to learn how to become magnetic and connect with clients you love?
We start TOMORROW! I’m so excited to help you get organized around your marketing Time and energy.
I can’t wait to teach you how to become a magnet for leads.
I’m always busting with ideas for clients so I am ready to learn more about you and your business so we can brainstorm how to blow the lid off of your reach!
Are you in? Link to join is in my bio!
* ok, back to my regularly scheduled programming tomorrow 😉